Urgent Primary Care Centre Programme – final report
Published on: 31st March 2023
- Annual
This is a summary of the Urgent Primary Care Centre Programme Final Report between September 2020 to March 2023.
This paper reviews impact and lessons learned during the All-Wales National Urgent Primary Care Centre Programme (UPCC). The programme began in winter 2020/2021 as part of the 24/7 workstream of the Strategic Programme for Primary Care, and was completed in March 2023. This built on pilots that began in January 2019.
The Programme sought to design and deliver, via additional funding, a new model of urgent primary care for the population of Wales. The aim was to provide seamless urgent primary care, delivered at a local level, regardless of organisational boundaries, for people within 8 hours of contacting their local service. This paper will amalgamate the learning from Phase 3 with those of Phases 1 and 2, (September 2020 – March 2023), demonstrating exceptional innovation, adaptability and patient focus by all participants.
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